TERMS & CONDITIONS

Last Updated: 01 NOvember 2026

Welcome to Giftinx, a customized gifting brand operated by Brainta Giftinx Inc.

These Terms & Conditions govern your use of giftinx.com, including browsing the website, purchasing products, requesting customization, submitting enquiries, placing individual orders, and placing corporate or bulk orders.

By accessing or using our website or placing an order with Giftinx, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order.

 

1. ABOUT GIFTINX

Brainta Giftinx Inc.
The Business Bazaar
47-A, Udyog Nagar, Near Sheetal Dal Mill,
Behind Chhoti Lakhani, Palda,
Indore – 452001, Madhya Pradesh, India

Main Contact: +91 9111509111
Support: +91 9111-306-206
Email: giftinx@gmail.com
Corporate Orders: order@giftinx.com
Website: giftinx.com

Throughout these Terms, “Giftinx”, “we”, “us”, and “our” refer to Brainta Giftinx Inc.

 

2. USE OF THE WEBSITE

You may use Giftinx.com for lawful purposes only.

You agree not to:

  • Use the website for unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with website security or functionality.
  • Upload malicious software or harmful code.
  • Use automated systems to misuse or scrape the website without permission.
  • Submit false, misleading, or fraudulent information.
  • Use another person’s identity or payment information without authorization.
  • Reproduce or commercially exploit Giftinx content without permission.

Giftinx reserves the right to restrict or terminate access where misuse or unauthorized activity is identified.

 

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on the website are accurate.

However, minor variations may occur due to:

  • Screen/display differences
  • Photography and lighting
  • Manufacturing processes
  • Material variations
  • Printing processes
  • Product batches
  • Customized production

Such minor variations do not necessarily constitute a product defect.

Where a specific product specification is critical, customers should confirm the specification with Giftinx before placing the order.

 

4. CUSTOMIZED PRODUCTS

Giftinx specializes in personalized and customized products.

Customization may include:

  • Names
  • Photos
  • Logos
  • Text
  • Messages
  • Artwork
  • Laser engraving
  • Printing
  • Corporate branding
  • Custom packaging
  • Special designs
  • Personalized gift sets

Customized products are manufactured or prepared specifically according to customer requirements.

Therefore, customers must carefully review all customization details before approving an order.

 

5. CUSTOMER RESPONSIBILITY FOR ARTWORK

The customer is responsible for ensuring that all information supplied to Giftinx is accurate.

This includes:

  • Names
  • Spelling
  • Phone numbers
  • Dates
  • Logos
  • Photos
  • Messages
  • Artwork
  • Product selection
  • Quantity
  • Color preferences
  • Customization instructions

Once artwork or customization details are approved for production, changes may not be possible.

Giftinx will not normally be responsible for errors that are present in customer-approved artwork or information.

However, where the final product differs from the approved artwork due to an error made by Giftinx, the matter will be reviewed under our Return & Refund Policy.

 

6. CUSTOMER CONTENT & INTELLECTUAL PROPERTY

Customers may provide photographs, logos, trademarks, designs, artwork, names, text, or other materials for customization.

By providing such content, you confirm that:

  • You own the content, or
  • You have permission to use it, and
  • You have the necessary authority to ask Giftinx to reproduce or customize it.

You must not provide content that:

  • Infringes another person’s copyright or trademark.
  • Violates privacy rights.
  • Contains unlawful material.
  • Contains fraudulent or misleading information.
  • Violates applicable laws.

The customer remains responsible for the legality of content supplied for customization.

 

7. GIFTINX INTELLECTUAL PROPERTY

Unless otherwise stated, the following belong to Giftinx or its licensors:

  • Giftinx name
  • Giftinx logo
  • Giftinx branding
  • Website design
  • Website graphics
  • Original photographs
  • Product descriptions
  • Marketing content
  • Text
  • Layouts
  • Illustrations
  • Website functionality
  • Other original website content

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit Giftinx intellectual property without prior written permission.

 

8. PRODUCT PRICES

Product prices displayed on Giftinx.com are subject to change without prior notice.

Prices may vary based on:

  • Product
  • Quantity
  • Customization
  • Printing method
  • Packaging
  • Material
  • Delivery location
  • Bulk requirements
  • Promotional offers
  • Applicable taxes

The price applicable to an order will be the price confirmed at the time of purchase or quotation.

For bulk/corporate orders, pricing may be provided separately through a quotation or proforma invoice.

 

9. BULK & CORPORATE ORDERS

Giftinx provides customized gifting solutions for:

  • Corporates
  • Business owners
  • Hospitals
  • Event companies
  • Schools
  • Colleges
  • Hotels
  • Startups
  • Agencies
  • Institutions
  • Other organizations

Bulk orders may have separate terms relating to:

  • Quantity
  • Pricing
  • Customization
  • Artwork
  • Production
  • Packaging
  • Delivery
  • Payment
  • Cancellation
  • Replacement
  • Refund

These terms may be specified in a quotation, purchase order, proforma invoice, or written order confirmation.

Where specific written terms are agreed for a corporate order, those terms will apply together with these Terms & Conditions.

 

10. ORDER ACCEPTANCE

Submitting an order through the website does not automatically guarantee acceptance.

Giftinx may review an order before processing it.

We reserve the right to cancel or decline an order where:

  • Product information was incorrectly displayed.
  • Pricing was incorrect due to a technical or human error.
  • The product is unavailable.
  • Customization cannot reasonably be completed.
  • The requested content is unlawful or inappropriate.
  • Payment cannot be verified.
  • Fraudulent activity is suspected.
  • Delivery cannot reasonably be completed.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Return & Refund Policy.

 

11. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method.

Customers should carefully review:

  • Product
  • Quantity
  • Price
  • Shipping address
  • Contact details
  • Customization information

Any error should be reported to Giftinx immediately.

 

12. PAYMENT

Customers must provide valid and authorized payment information.

Payments may be processed through third-party payment gateways.

Giftinx does not normally store complete card information such as:

  • Card number
  • CVV
  • UPI PIN
  • Banking passwords

Payment processing may be governed by the payment provider’s own terms and policies.

 

13. TAXES & GST

Applicable taxes, GST, or other statutory charges may be included in or added to the product price depending on the applicable pricing structure.

For eligible business/corporate orders, customers may provide valid GST details for invoicing purposes.

Customers are responsible for providing accurate billing information.

 

14. SHIPPING & DELIVERY

Giftinx offers delivery across India through courier and logistics partners.

Delivery time may depend on:

  • Product availability
  • Customization requirements
  • Production time
  • Quantity
  • Delivery location
  • Courier availability
  • Weather
  • Public holidays
  • Transportation conditions
  • Other circumstances beyond reasonable control

Estimated delivery timelines are indicative unless a specific delivery commitment has been confirmed in writing.

 

15. FREE SHIPPING

Giftinx provides:

FREE SHIPPING ON ORDERS ABOVE ₹1,000

Free shipping eligibility may be subject to:

  • Order value
  • Delivery location
  • Product category
  • Special promotional terms
  • Any exclusions displayed at checkout

If an order qualifies for free shipping, the applicable shipping charge will be shown as free during checkout or order confirmation.

Giftinx reserves the right to modify free-shipping terms for future orders.

 

16. DELIVERY ADDRESS

Customers are responsible for providing an accurate delivery address and contact number.

Giftinx will not be responsible for delays or failed delivery caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable at the delivery address
  • Refusal to accept delivery
  • Failure to respond to courier communication

Additional delivery charges may apply where re-delivery is required due to customer-provided incorrect information.

 

17. CUSTOMIZED ORDER PRODUCTION

For customized products, production may begin after:

  • Payment confirmation
  • Artwork approval
  • Customization confirmation
  • Product confirmation
  • Any other required approval

Once production has started, cancellation or modification may not be possible.

 

18. ORDER CANCELLATION

Customers may request cancellation before production or customization begins.

Once production, printing, engraving, personalization, procurement, or custom preparation has started, cancellation may not be possible.

Customized products are generally not cancellable after production has started.

Any approved cancellation and refund will be handled according to the Return & Refund Policy.

 

19. RETURNS, REPLACEMENTS & REFUNDS

Returns, replacements, and refunds are governed by the Giftinx Return & Refund Policy.

Customized products are generally not eligible for return or exchange due to change of mind once production has started.

However, eligible remedies may be available where products are:

  • Defective
  • Damaged
  • Incorrectly supplied
  • Incorrectly customized due to Giftinx’s error
  • Materially different from the agreed specifications

Please refer to the Return & Refund Policy for complete details.

 

20. PRODUCT AVAILABILITY

Product availability may change without notice.

If a product becomes unavailable after an order has been placed, Giftinx may:

  • Offer an alternative product
  • Offer a revised production timeline
  • Cancel the affected item/order
  • Provide an applicable refund

The available option will depend on the circumstances and customer preference where applicable.

 

21. PROMOTIONAL OFFERS

Giftinx may offer:

  • Discounts
  • Coupon codes
  • Seasonal offers
  • Bulk discounts
  • Free shipping
  • Promotional pricing
  • Limited-period offers

Promotional offers may have additional terms and conditions.

Unless specifically stated, offers cannot be combined.

Giftinx reserves the right to modify, suspend, or discontinue promotional offers.

 

22. CORPORATE QUOTATIONS

Corporate and bulk quotations may have a validity period specified in the quotation.

Prices may change after the quotation validity period expires due to:

  • Material costs
  • Product availability
  • Quantity changes
  • Customization requirements
  • Market conditions
  • Tax changes
  • Logistics costs

A quotation becomes an accepted order only after the applicable confirmation and payment/order process is completed.

 

23. PRODUCTION TIMELINE

Customized products may require additional production time.

Production timelines may vary according to:

  • Quantity
  • Customization
  • Product type
  • Printing method
  • Packaging
  • Artwork approval
  • Availability of raw materials
  • Order volume

For large corporate orders, the production timeline will generally be communicated during quotation or order confirmation.

 

24. CUSTOMER COMMUNICATION

By placing an order or submitting an enquiry, you authorize Giftinx to contact you regarding:

  • Order confirmation
  • Customization
  • Artwork approval
  • Payment
  • Shipping
  • Delivery
  • Customer support
  • Returns or replacements
  • Corporate enquiries

Promotional communication may be controlled separately according to our Privacy Policy.

 

25. WEBSITE AVAILABILITY

Giftinx aims to keep the website available and functional.

However, temporary interruptions may occur due to:

  • Maintenance
  • Server problems
  • Software updates
  • Security issues
  • Internet failures
  • Third-party service interruptions
  • Unforeseen technical issues

Giftinx does not guarantee uninterrupted or error-free website availability.

 

26. THIRD-PARTY SERVICES

The website may use third-party services including:

  • Payment gateways
  • Courier services
  • Analytics platforms
  • Hosting providers
  • Social media services
  • Communication tools
  • Marketing platforms
  • Other technology providers

Third-party services may operate under their own terms and policies.

Giftinx is not responsible for independent third-party systems beyond our reasonable control.

 

27. LINKS TO OTHER WEBSITES

Giftinx.com may contain links to external websites.

These links may be provided for convenience or information.

Giftinx does not control external websites and is not responsible for their:

  • Content
  • Security
  • Privacy practices
  • Availability
  • Products
  • Services

Customers should review the relevant terms and privacy policies of external websites.

 

28. PROHIBITED CONTENT

Giftinx reserves the right to refuse customization requests involving content that is unlawful, fraudulent, hateful, abusive, threatening, sexually explicit, defamatory, or otherwise inappropriate or prohibited by applicable law.

Giftinx may also refuse content that infringes third-party intellectual property rights.

Where an order has already been paid and cannot be fulfilled due to prohibited content, the applicable refund will be determined according to the circumstances and applicable law.

 

29. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Giftinx will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Giftinx’s responsibility for an order will generally be limited to the remedies available under the applicable order terms, Return & Refund Policy, and applicable law.

 

30. FORCE MAJEURE

Giftinx will not be responsible for delays or failures caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Earthquakes
  • War
  • Government restrictions
  • Strikes
  • Major transportation disruptions
  • Severe weather
  • Epidemics/pandemics
  • Courier network disruptions
  • Other unforeseen circumstances

Giftinx will make reasonable efforts to communicate with customers and resolve affected orders appropriately.

 

31. PRIVACY

Your use of Giftinx.com is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

 

32. RETURN & REFUND POLICY

Our Return & Refund Policy forms part of these Terms & Conditions.

Customers should review the policy before placing an order, particularly for customized and personalized products.

 

33. CHANGES TO THESE TERMS

Giftinx may update these Terms & Conditions from time to time.

Changes may be made due to:

  • New products or services
  • Changes in business practices
  • Website changes
  • Technology changes
  • Legal or regulatory requirements

The updated version will be published on this page with a revised Last Updated date.

Continued use of the website after changes are published may constitute acceptance of the updated terms, to the extent permitted by applicable law.

 

34. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of Giftinx.com, products, services, or orders will be subject to the jurisdiction of the appropriate courts in India.

 

35. CONTACT INFORMATION

For questions regarding these Terms & Conditions, orders, products, or services:

GIFTINX

Brainta Giftinx Inc.
The Business Bazaar
47-A, Udyog Nagar, Near Sheetal Dal Mill,
Behind Chhoti Lakhani, Palda,
Indore – 452001, Madhya Pradesh, India

Main Contact: +91 9111509111
Support: +91 9111-306-206
Email: giftinx@gmail.com
Corporate Orders: order@giftinx.com
Website: giftinx.com

 

MADE FOR MEMORIES

Giftinx – Customized Gifts for Every Occasion

Customized Gifts • Corporate Gifting • Employee Kits • Promotional Products • Personalized Gifts

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