PRIVACY POLICY

Last Updated: 12 August 2026

At Giftinx, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Brainta Giftinx Inc., operating under the brand name Giftinx, collects, uses, stores, protects, and shares information when you visit or use giftinx.com, place an order, request customization, submit an enquiry, or communicate with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT GIFTINX

Brainta Giftinx Inc.
The Business Bazaar
47-A, Udyog Nagar, Near Sheetal Dal Mill,
Behind Chhoti Lakhani, Palda,
Indore – 452001, Madhya Pradesh, India

Main Contact: +91 9111509111
Support: +91 9111-306-206
Email: giftinx@gmail.com
Corporate Orders: order@giftinx.com
Website: giftinx.com

For the purposes of this Privacy Policy, “Giftinx”, “we”, “us”, and “our” refer to Brainta Giftinx Inc.

2. INFORMATION WE COLLECT

Depending on how you use our website, we may collect different types of information.

A. Personal Information

When you place an order, create an account, contact us, or submit an enquiry, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • Company / Organization Name

  • GST details, where applicable

  • Delivery information

  • Order details

  • Communication preferences

B. Customization Information

Because Giftinx provides personalized and customized products, you may voluntarily provide information such as:

  • Names

  • Photos

  • Company Logos

  • Brand Artwork

  • Text

  • Messages

  • Designs

  • Artwork files

  • Personalization instructions

  • Event information

  • Employee information required for customized orders

We use this information only as reasonably necessary to process and fulfil your customization request.

C. Payment Information

When you make a payment, payment information may be processed by third-party payment gateways or payment service providers.

Giftinx generally does not directly store complete:

  • Credit card numbers

  • Debit card numbers

  • CVV numbers

  • Net banking passwords

  • UPI PINs

Payment information may be handled directly by the relevant payment gateway according to its privacy and security practices.

D. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Pages visited

  • Time spent on pages

  • Referring website

  • Website interaction information

  • Cookies and similar technologies

This information helps us understand website usage, improve performance, maintain security, and provide a better user experience.

3. HOW WE USE YOUR INFORMATION

We may use collected information for legitimate business purposes, including:

Order Processing

To:

  • Process orders

  • Confirm orders

  • Manufacture/customize products

  • Arrange delivery

  • Provide order updates

  • Handle returns, replacements, and refunds

Customer Support

To:

  • Respond to enquiries

  • Resolve complaints

  • Provide product assistance

  • Communicate regarding orders

  • Provide after-sales support

Customization

To:

  • Print logos

  • Add names

  • Process photographs

  • Engrave designs

  • Prepare personalized products

  • Create customized packaging

  • Produce employee kits and corporate merchandise

Business Operations

To:

  • Maintain customer records

  • Manage accounts

  • Process invoices

  • Maintain transaction records

  • Prevent fraud

  • Improve internal operations

Website Improvement

To:

  • Improve website functionality

  • Understand visitor behaviour

  • Identify technical problems

  • Improve navigation

  • Develop better products and services

Marketing

Where permitted and where applicable, we may use contact information to send:

  • Product updates

  • Offers

  • Promotions

  • Corporate gifting ideas

  • New product announcements

  • Seasonal campaigns

You may request to stop receiving promotional communications at any time.

4. CORPORATE & BULK ORDER INFORMATION

Giftinx accepts customized and bulk orders from:

  • Companies

  • Business owners

  • Hospitals

  • Event companies

  • Schools

  • Institutions

  • Agencies

  • Startups

  • Other organizations

For corporate orders, customers may provide business information or employee-related information required to prepare customized products.

Customers providing information on behalf of employees, clients, or other individuals are responsible for ensuring that they have the necessary authorization or lawful basis to provide such information to Giftinx for the intended purpose.

5. PHOTOS, LOGOS & ARTWORK

If you upload or send us a photograph, logo, artwork, design, or other content for customization, you confirm that you have the necessary rights or authorization to use and provide that material for the requested purpose.

Giftinx uses such materials primarily to fulfil the customer’s customization requirements.

We do not claim ownership of your trademarks, logos, photographs, or artwork merely because you provide them to us.

6. SHARING OF INFORMATION

Giftinx does not sell your personal information to third parties for money.

However, information may be shared with selected third parties when reasonably necessary to provide our services.

These may include:

Payment Providers

To process payments securely.

Courier & Logistics Partners

To deliver your orders.

Information may include:

  • Name

  • Address

  • Phone number

  • Order information

Manufacturing / Production Partners

Where required to fulfil an order, relevant product and customization information may be shared with trusted production or service partners.

Technology & Service Providers

We may use third-party providers for:

  • Website hosting

  • Website security

  • Analytics

  • Email services

  • Customer communication

  • Marketing tools

  • Payment processing

  • Website functionality

Such providers may process information on our behalf for the relevant service.

Legal / Government Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, or lawful governmental request.

7. COOKIES

Giftinx may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies for:

  • Website functionality

  • Login/session management

  • Shopping cart functionality

  • Preferences

  • Analytics

  • Security

  • Performance

  • Marketing and advertising, where applicable

You can control or disable cookies through your browser settings.

However, disabling certain cookies may affect some website functionality.

8. THIRD-PARTY SERVICES

Our website may use or link to third-party services such as:

  • Payment gateways

  • Courier services

  • Google services

  • Social media platforms

  • Analytics services

  • Advertising platforms

  • WhatsApp or communication services

  • Other technology providers

These third parties may have their own privacy policies.

Giftinx is not responsible for the privacy practices of independent third-party websites or services.

We encourage users to review the relevant third-party privacy policies before using those services.

9. SOCIAL MEDIA

Giftinx may maintain profiles or pages on social media platforms.

If you interact with us through social media, the platform may independently collect and process information according to its own policies.

Messages, comments, or information you voluntarily provide through social platforms may be visible to us and may be used to respond to your enquiry.

10. DATA SECURITY

Giftinx takes reasonable measures to protect personal information from:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Order processing

  • Customer service

  • Accounting

  • Tax and legal compliance

  • Dispute resolution

  • Business records

  • Fraud prevention

  • Legitimate business purposes

Customized artwork, logos, photographs, or other files may be retained for a reasonable period where necessary for order fulfilment, repeat orders, customer support, or business records.

Where information is no longer required and there is no legal or legitimate reason to retain it, we may delete or anonymize it.

12. YOUR RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information regarding how your data is used

  • Opt out of certain marketing communications

  • Raise a privacy-related complaint

Some information may need to be retained where required for legal, accounting, tax, security, fraud prevention, or other legitimate purposes.

13. MARKETING COMMUNICATIONS

We may occasionally send promotional communications regarding:

  • New products

  • Corporate gifting solutions

  • Customized products

  • Offers

  • Seasonal gifting

  • Special campaigns

You can opt out of promotional communications by contacting us or using the unsubscribe option where available.

Please note that even if you opt out of marketing communications, we may still send essential service communications such as:

  • Order confirmations

  • Payment notifications

  • Shipping updates

  • Delivery information

  • Important account/service messages

14. CHILDREN’S PRIVACY

Giftinx does not knowingly seek to collect personal information from children for independent account creation or direct commercial transactions without appropriate involvement of a parent or guardian.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. DATA FROM CUSTOMIZED CORPORATE ORDERS

For employee kits, corporate gifting, event merchandise, or similar orders, customers may provide information relating to employees, clients, guests, or other individuals.

The organization placing the order is responsible for ensuring that it has the appropriate authority or lawful basis to provide such information to Giftinx.

Giftinx will use such information only to the extent reasonably necessary to fulfil the requested service.

16. INTERNATIONAL DATA TRANSFERS

Giftinx primarily operates in India.

Some third-party technology, hosting, analytics, payment, communication, or other service providers may process information from locations outside India.

Where applicable, such processing will be subject to the relevant service provider’s terms, safeguards, and applicable legal requirements.

17. EXTERNAL LINKS

Our website may contain links to external websites.

These websites may have their own privacy policies and practices.

Giftinx is not responsible for the privacy practices, security, content, or policies of third-party websites.

Users should review the privacy policy of any external website before submitting personal information.

18. DATA BREACHES & SECURITY INCIDENTS

If Giftinx becomes aware of a personal data security incident that requires notification under applicable law, we will take reasonable steps to investigate, mitigate, and provide notifications or disclosures as required by applicable legal requirements.

19. CHANGES TO THIS PRIVACY POLICY

Giftinx may update this Privacy Policy from time to time to reflect:

  • Changes in our services

  • Changes in technology

  • Changes in business practices

  • Changes in applicable laws or regulations

The updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

20. CONTACT US ABOUT PRIVACY

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

Giftinx Privacy Support

Brainta Giftinx Inc.
The Business Bazaar
47-A, Udyog Nagar, Near Sheetal Dal Mill,
Behind Chhoti Lakhani, Palda,
Indore – 452001, Madhya Pradesh, India

Main Contact: +91 9111509111
Support: +91 9111-306-206
Email: giftinx@gmail.com
Corporate Orders: order@giftinx.com

21. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any disputes relating to privacy or the use of the Giftinx website shall be handled in accordance with applicable Indian law and the appropriate jurisdiction.

MADE FOR MEMORIES

Giftinx – Customized Gifts for Every Occasion

Website: giftinx.com
Email: giftinx@gmail.com
Corporate Orders: order@giftinx.com
Phone: +91 9111509111