Refunds and Cancellations
Refunds and Cancellations Policy
At Giftinx, we strive to ensure your complete satisfaction with our customized corporate and personalized gifts. Please review our policy regarding refunds and cancellations:
Order Cancellations:
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Before Production: If you wish to cancel or modify your order, please contact us within 2hr of placing the order. After this period, production begins, and cancellations or modifications may not be possible.
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After Production: Once production has commenced, cancellations or modifications are generally not accepted due to the personalized nature of our products.
Refunds:
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Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 2 days of receiving the item. We will arrange for a replacement or issue a refund upon verification.
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Non-Defective Items: Due to the customized nature of our products, refunds are not typically offered for non-defective items. Please ensure all personalization details are correct before finalizing your order.
Return Process:
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Contact Us: Reach out to our customer service team at order@giftinx.com with your order number and reason for return.
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Return Authorization: Upon approval, we will provide instructions for returning the item.
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Return Shipping: Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Important Notes:
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Personalization Accuracy: Please double-check all personalization details before placing your order. We are not responsible for errors in personalization provided by the customer.
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Shipping Delays: We are not liable for delays caused by shipping carriers. Please consider placing orders well in advance of any events or deadlines.
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Holiday Orders: During peak seasons, such as holidays, production and shipping times may be extended. We recommend placing orders early to ensure timely delivery.
By placing an order with us, you acknowledge and agree to the terms outlined in this policy. For any questions or concerns, please contact our customer service team at order@giftinx.com
Note: This policy is subject to change. Please review it periodically for any updates.